FAQ's and How to Measure

Handmade Statement:

All our items are handmade, therefore our measurements are approximate, and there can be some slight differences in textures and finishes due to how our products are created. The stones we use are semi precious and there could be slight variations in colour. 

Birthstone Properties:

We use natural semi precious stones where possible, however please note that the following stones are lab created; Ruby, Sapphire, Opalite, Blue Opalite. Emerald is Cubic Zirconia. 

How do I measure for bangles?

Measuring for bangles is easy! Simply follow these steps:

 Measure your bangle

The easiest way to measure one of your bangles on the inside diameter.

or

To measure your hand for a bangle, scrunch your hand as if you are putting on a bangle and measure the widest bit of your hand. Remember you want the bangle to go over your hand quite tightly so that it isn't too loose.

If you would like a different size just ask as we can adjust the majority of sizes.

We offer one exchange with no charge but if you require any further adjustment, a charge will be applied for postage and packaging. 

How to care for your jewellery.

Lucy Kemp Jewellery create beautiful pieces using sterling silver. Silver is a natural product and will tarnish over time, please use these helpful tips to help keep your jewellery looking at it's best, for the longest time. Tarnishing is a natural process and does not effect the quality of your jewellery, you can clean using a soft cloth.

  • Avoid exposing your jewellery to harsh chemicals, such as perfumes, lotions, and cleaning products.
  • Silver is a naturally soft alloy and can scratch easily, take care not to knock your jewellery. 
  • Remove all jewellery when applying makeup or beauty products
  • Try to avoid contact with water, for example washing up, swimming and bathing. 
  • Remove your jewellery when you go to bed to avoid mis-shaping your jewellery. 
  • Occasionally pinch the butterfly backs of your studs to tighten. 
  • Store your jewellery away from direct sunlight in an airtight container to help from tarnishing. 
  • Clean your jewellery by gentle buffing using a soft polishing cloth, or in warm soapy water with a soft brass brush. 

Shipping

Most orders placed by 11am will be posted the same working day via first class Royal Mail.  Please do note that once your order has left us it is in the hands of Royal Mail. 

Royal Mail aim to deliver the next working day, however in busier times this can be delayed. We have added a Express Delivery option at the check out help guarantee faster delivery with tracking.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Our jewellery is made by hand from scratch and so some pieces can take longer to be dispatched. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page

Returns

If you are not completely satisfied with your purchase, we are very sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
 
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Please return items to; Lucy KJ LIMITED, 7 Treglisson Rural Workshops, Wheal Alfred Road, Hayle TR27 5JT, United Kingdom.
Please ensure you include the original order invoice, or the following information; name, address, email address, order number, whether you require an exchange or refund. If you require an exchange please clearly state what item and size (if applicable) is required. 
 
Please note:
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
 
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
 
Please also note we will refund an item if it is faulty, after a thorough check of the item.
Personalised jewellery with more than one initial cannot be refunded.
Bangles and Rings- We offer one exchange with no charge but if you require any further adjustment, a charge will be applied for postage and packaging.
 
Please allow 7 working days for a refund to be processed.
 

What are your Terms and Conditions?

Our Terms and Conditions outline the rules and regulations for using our website and purchasing our products. Here are some key points:

  • By placing an order on our website, you agree to comply with our Terms and Conditions.
  • All prices are listed in GBP and are subject to change without notice.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Shipping and delivery times may vary depending on the availability of the items and the shipping method chosen.
  • Returns and exchanges are accepted within 14 days of receipt, provided the items are unused and in their original packaging.

How can I contact you?

If you have any further questions or need assistance, you can reach us through the following channels:

  • Phone: 01736447440
  • Email: hello@lucykempjewellery.co.uk
  • Address: Lucy KJ LIMITED, 7 Treglisson Rural Workshops, Wheal Alfred Road, Hayle TR27 5JT, United Kingdom