Shipping and Returns

COVID19 
We are still open and posting daily but we have reduced staff numbers as we are working in teams so keep everything running smoothly. Most orders placed by 11am will be posted the same working day via first class Royal Mail.  
Please do note that once your order has left us it is in the hands of Royal Mail. Because of Covid-19 there may be small delays.
Royal Mail aim to deliver the next working day, however in busier times this can be delayed. We have added a Express Delivery option at the check out help guarantee faster delivery with tracking.
For any product queries or dispatch questions please call 01736 447440 or email hello@lucykempjewellery.co.uk
Returns
If you are not completely satisfied with your purchase, we are very sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
 
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
 
Please note:
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
 
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
 
Please also note we will refund an item if it is faulty, after a thorough check of the item. Personalised jewellery with more than one initial cannot be refunded.
 
Please allow 7 working days for a refund to be processed.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Our jewellery is made by hand from scratch and so some pieces could take up to a week and a half to be dispatched. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.