Hi Ailsa, thank you for taking the time to leave a review, we’re very sorry to hear about this - that’s certainly not the experience we want anyone to have. If the posts felt loose, then that pair would be considered faulty, and you are absolutely entitled to a refund or a replacement. We always want to put things right when something isn’t as it should be. We haven’t received any message from you about this issue outside of this review, but if you’re able to get in touch with us directly we’d be more than happy to sort this for you as quickly as possible. Thank you.
